Refund policy

At aadhunique, every piece is carefully inspected and packaged before it reaches you. We have a 7-day return policy, which means you have 7 days from the date of delivery to request a return.

Eligibility 

Refunds are applicable only if the jewellery arrives broken or damaged. To be eligible, you must share an unboxing video and clear photographs of the damage within 7 days of delivery as proof.

As each order is processed promptly, cancellations are not accepted once placed.

How to Request a Return

To initiate a return, write to us at aadhuniquehelpdesk@gmail.com with your order details and proof of damage. Once verified, we will guide you through the next steps.

Please note that returns sent back without prior approval will not be accepted.

Non-Refundable Cases :

Jewellery that has been worn or used

Damage caused after delivery

Change of mind or incorrect size selection

For any questions, reach us at aadhuniquehelpdesk@gmail.com — we're happy to help.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at aadhuniquehelpdesk@gmail.com